- Your public IP address at the time you were testing (when in doubt, google "what is my ip" to get this)
- One ore more specific call records for us to research. A call record is the exact date & time (including timezone) and the phone number of both caller and recipient, if available
- Any diagnostic error messages being displayed by your T.38 software
- A plain english description of your problem (for instance, I am trying to receive faxes to my Power-T.38 phone number(s) but it is always busy)
How do I contact Support?
When troubleshooting has failed to provide a solution to your problem, it's time to contact our support team. We'll need the following information:
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