When troubleshooting has failed to provide a solution to your problem, it's time to contact our support team. We'll need the following information:
- Your public IP address at the time you were testing (when in doubt, google "what is my ip" to get this)
- One or more specific call records for us to research. A call record is the exact date & time (including timezone) and the phone number of both caller and recipient.
- Any diagnostic error messages being displayed by your T.38 software
- A plain english description of your problem (for instance, I am trying to receive faxes to my Power-T.38 phone number(s) but it is always busy)
Our support ninjas often need packet captures from Wireshark or similar software from your side, so collecting one of these is never a bad idea. Submit your case online using our support form. Support is currently provided in English.